Elloe AI - AI-Powered Customer Service Automation Platform

Let your customers lead the conversation

A customer-led conversational platform for enterprise. Resolve over 50% of calls and consistently deliver your best brand experience.

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    Can I book a family room for next weekend?
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    My item hasn't arrived, can you help me track it?
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Trusted by

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  • High Performer Americas Winter 2024
  • Leader Winter 2024
  • Mid-Market Leader Americas Winter 2024
  • Leader Mid-Market Winter 2024
  • Best Support Enterprise Winter 2024

Doing more with less is the new business imperative

Elloe’s Autonomous Conversational AI—uses Large Language Models (LLMs) and fine-tunes them on your own data to maximize efficiency and ROI for support teams.

91%
average model accuracy
40%
average reduction in First Response Time
53%
average deflection

A complete CX team in one platform

Elloe AI is your most helpful agent, your most insightful analyst, and your most reliable QA manager.

Transform your team and turn customer service agents to AI coaches, who will guide your AI Agent to improve over time and resolve more customer inquiries.

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Guidance Manager, Automated Resolution Rate, Edit Rules and New    Generative Action schemes

We've helped 350+ businesses save time, money and resources

Our AI Agent brings us closer to our clients, reducing operational burden and increasing our automated resolution to help our team think about big picture levers we can pull to create a better client experience.
Paul Teshima

Paul Teshima

Chief Client Experience Officer

Wealthsimple
We saw impressive gains when implementing the scripted chatbot, but were blown away by the results of our generative AI Agent. With the AI Agent, we no longer have to rely on human intervention to address new customer inquiries that come through when we've updated our product.
Allie Hurley

Allie Hurley

Head of Global Support

Basic chatbots have no business representing your business

Ditch code-heavy, old-school scripted chatbots. Powered by Elloe AI’s Reasoning Engine™, an AI Agent reasons through the best solution to deliver responses that are relevant, accurate and safe. Every single time.

Reasoning Engine

Resolve more phone calls with voice AI

Promote your AI Agent to answer customers on new channels - like voice and email. Seamlessly add intelligent phone automation using the same knowledge content and AI management tools, all in a single platform.

Learn More about Elloe AI Voice
Home voice

Hire your next top-performing agent

Onboard, measure and coach your AI agent — like you would a human — and start resolving more inquiries, with less effort.

Automatically resolve up to 75% of customer inquiries

Connect your AI Agent to information about your company, products and services, and parts of your existing tech stack to learn from it in seconds.

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Onboard

Uncover opportunities for improvement — without lifting a finger

Identify which automated conversations are truly successful — where your AI Agent provided relevant, accurate and safe responses — and where there is an opportunity to help your agent improve. Don't just contain conversations, resolve them.

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Measure

Drive continuous improvement with guidance and AI coaching

Provide feedback and share guidance in plain language so that your AI Agent performs in a manner that is aligned to your brand and business goals.

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Coach

Answer customers on more channels and in more languages

Promote your AI Agent to take on more responsibility and assist customers in 50+ languages and in more channels, like phone, email, and social messaging.

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Coach

4,285,277,902conversations automated

Up to77%of customer service interactions resolved through automation

50+languages supported instantly

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    $750k savings / year

  • 20% increase in Automated Resolution Rate

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    6.7x ROI in year 1

Automate your customer service with Elloe AI

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An AI-powered platform built for CX teams

Discover the power of an AI Agent for your business.

See all case Studies
2x
increase in Automated Resolution
10 pt
increase in CSAT
Based on Automated Resolutions, our AI Agent is equivalent to 10 full time agents. We’re not reducing our headcount. We’re reinvesting those agents into our business. The agent time savings we’ve realized by implementing Elloe AI has allowed us to form a ‘gold glove’ team for our top tier of clients.
Christine Farrugia avatar

Christine Farrugia

VP Client Experience & Strategy

Read Wealthsimple's Case Study
$150K
saved
14%
reduction in agent intervention
120K
potential delivery delays rerouted
Indigo is a customer-centric retailer, and everything we do is focused on putting our customer first and providing joyful experiences. Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.
Lorne Kousaie avatar

Lorne Kousaie

VP of Corporate Sales & Customer Service

Read Indigo's Case Study
75%
inquiries resolved
11
languages supported
8x
increase in product upsell
Elloe AI has supported our customer's agents to contribute to the overall ancillary income through our Customer Happiness contact channels by selling eight times more ancillary products compared with 12 months ago.
Bayley Clark avatar

Bayley Clark

Head of Customer Support Strategy

Read AirAsia's Case Study
291%
ROI
52%
of inquiries resolved
< 30
days to launch
The automated chat experience feels conversational and genuinely feels like a seamless part of our customer experience. With the Zendesk and Elloe AI integration, we were able to not only save costs on seasonal headcount, but we were also able to see revenue growth from customers who were being served at faster rates.
Justin Michaud avatar

Justin Michaud

Senior Manager of Customer Support

Read Tile's Case Study

Discover the potential of AI-powered customer service

Resource Forrester

The analysts have spoken: Companies using Elloe AI can get up to 408% ROI

Read the full study and discover how Elloe AI customers established a robust and easy-to-manage customer service automation platform that delivers results.

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Guide to interviewing AI Agents

Discover the 8 success criteria you should be testing AI Agents on to get the most return on your investment.

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Resource Elloe AI

The generative AI toolkit for customer service leaders

Our generative AI experts have gathered insights for you to understand how to evolve your team, strategy and tech stack for an AI-first future.

Get the Toolkit