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AI-First Customer Support Automation: Built on Your Data

The Conversational AI customer support AI that will 10X your help desk efficiency over chat and email, cut costs, and ensure a top-tier experience.

The only support AI with Autoflows, natural language automation without decision trees.

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Doing more with less is the new business imperative.

Elloe’s Conversational AI customer support AI—powered by Omnichannel—uses Large Language Models (LLMs) and fine-tunes them on your own data to maximize efficiency and ROI for support teams.

91%

average model accuracy

40%

average reduction in First Response Time

53%

average deflection

Streamline the entire customer support ticket lifecycle on one Conversational AI platform.

Our platform
AI Co-Pilot
Intelligent Routing
Live Chat
Insights

AI Co-Pilot

Autonomous, automatic policy creation and ticket resolution across multiple channels.

Benefits
  • Lower cost per ticket
  • Faster time to resolution
  • Happier customers
AI Co-Pilot

Intelligent Routing

Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency.

Benefits
  • Faster response time
  • Fewer manual tasks
Intelligent Routing

Live Chat

Harness the power of Conversational AI—powered by Large Language Models (LLMs) trained on your data—to ramp agents faster and empower them with relevant knowledge and suggested responses.

Benefits
  • Faster response time
  • Higher agent productivity
Live Chat

Insights

Use Conversational AI to recommend and optimize customer service workflows, track performance and ROI, and instantly improve time to resolution and lower cost.

Benefits
  • Measure ROI instantly
  • Identify and resolve gaps
  • Track performance in real time
Insights

“What has made Elloe resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”

“WithElloe , time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention – resulting in improved revenue.”

“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”

“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Elloe to victory at the 2018 TechCrunch Disrupt Battlefield.”

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Think outside the bot.™

Everyone hates traditional chatbots.

See a demo of Elloe today and learn how our Conversational AI Platform is driving efficiency and ROI for top support teams.

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